Frequently Asked Questions
💎 Product & Quality
What materials do you use?
We are committed to crafting jewelry that lasts a lifetime. Every piece in our collection is crafted with genuine S925 Sterling Silver, which is entirely hypoallergenic and safe for sensitive skin. To prevent tarnishing and provide a deep, luxurious luster, our pieces are finished with a premium layer of Platinum Plating.
We are committed to crafting jewelry that lasts a lifetime. Every piece in our collection is crafted with genuine S925 Sterling Silver, which is entirely hypoallergenic and safe for sensitive skin. To prevent tarnishing and provide a deep, luxurious luster, our pieces are finished with a premium layer of Platinum Plating.
What is Moissanite, and are your stones certified?
Moissanite is a stunning gemstone known for its exceptional fire, brilliance, and durability (ranking just below a diamond on the Mohs hardness scale). Yes! Our major statement pieces come with an official, physical GRA Moissanite Report inside the box, detailing your gemstone's specific cut, clarity, color, and carat weight.
Moissanite is a stunning gemstone known for its exceptional fire, brilliance, and durability (ranking just below a diamond on the Mohs hardness scale). Yes! Our major statement pieces come with an official, physical GRA Moissanite Report inside the box, detailing your gemstone's specific cut, clarity, color, and carat weight.
Will your jewelry turn my skin green?
Absolutely not. Skin discoloration is caused by cheap base metals like brass, copper, or nickel. Because our jewelry is strictly made from authentic S925 sterling silver and sealed with protective platinum plating, it will not discolor your skin.
Absolutely not. Skin discoloration is caused by cheap base metals like brass, copper, or nickel. Because our jewelry is strictly made from authentic S925 sterling silver and sealed with protective platinum plating, it will not discolor your skin.
📦 Shipping & Delivery
How long does shipping take?
We know you are excited to receive your new piece! Because we hold our inventory to strict curation standards, every item goes through a final quality inspection before dispatching.
We know you are excited to receive your new piece! Because we hold our inventory to strict curation standards, every item goes through a final quality inspection before dispatching.
- Processing Time: 1–2 business days.
- Standard Delivery: Typically arrives in 4–7 business days right to your doorstep. (Please note that remote locations or custom orders may occasionally take slightly longer).
How can I check the status of my order?
To offer you premium, fine-jewelry quality without traditional high luxury retail markups, we streamline our logistics by shipping via dedicated courier networks. Because of this, we do not generate individual public tracking numbers.
To offer you premium, fine-jewelry quality without traditional high luxury retail markups, we streamline our logistics by shipping via dedicated courier networks. Because of this, we do not generate individual public tracking numbers.
Instead, you will receive a Shipping Confirmation Email the moment your package leaves our fulfillment desk. Rest assured, our team monitors our daily shipments closely to ensure your package arrives safely within our standard 4–7 day window.
What if my package doesn't arrive on time?
Don't worry! While 95% of our orders arrive well within our standard window, small transit or courier delays can happen. If your order hasn’t arrived by the 8th business day, simply reply to your confirmation email or reach out to our team at 425-500-4284 and we will gladly check the internal courier status for you.
Don't worry! While 95% of our orders arrive well within our standard window, small transit or courier delays can happen. If your order hasn’t arrived by the 8th business day, simply reply to your confirmation email or reach out to our team at 425-500-4284 and we will gladly check the internal courier status for you.
🔄 Returns & Cancellations
What is your return policy?
To allow us to offer high-quality Moissanite and premium sterling silver without traditional 10x luxury markups, all sales at Evermore Amour are final. We do not accept standard returns or exchanges. We kindly ask that you review your order details and sizing carefully before completing your purchase.
To allow us to offer high-quality Moissanite and premium sterling silver without traditional 10x luxury markups, all sales at Evermore Amour are final. We do not accept standard returns or exchanges. We kindly ask that you review your order details and sizing carefully before completing your purchase.
What if my item arrives damaged or defective?
We want to make sure your piece arrives in perfect condition. If your item is damaged or defective upon arrival, please text us at 425-500-4284 within 48 hours of delivery. Please include your order number and a photo of the issue, and we will work with you to make it right on a case-by-case basis.
We want to make sure your piece arrives in perfect condition. If your item is damaged or defective upon arrival, please text us at 425-500-4284 within 48 hours of delivery. Please include your order number and a photo of the issue, and we will work with you to make it right on a case-by-case basis.
Can I cancel my order?
Because we begin our quality-check and processing workflow almost immediately after an order is placed to hit our 4–7 day delivery window, orders cannot be canceled once they have been completed.
Because we begin our quality-check and processing workflow almost immediately after an order is placed to hit our 4–7 day delivery window, orders cannot be canceled once they have been completed.
✨ Jewelry Care
How should I care for my jewelry?
To maintain the brilliant mirror-shine of your platinum-plated silver, we recommend:
To maintain the brilliant mirror-shine of your platinum-plated silver, we recommend:
- Removing your jewelry before swimming, bathing, or using harsh chemicals (like perfumes or lotions).
- Storing it in a cool, dry place (like your original Evermore Amour box) when not in use.
- Gently wiping it with a soft microfiber or flannel cloth to clean off oils or dust. Never use abrasive jewelry cleaners.